FAQ's

How do I order?

(1) Select the ringtone, logo or picture message you want

Browse our extensive collection of ringtones, logos and picture messages. You can browse by category from the list at the top of the selected product page. Once your chosen item is visible, click on the BUY button.

(2) Call the phone number and follow the voice prompts

Simply call the number given in Step 1, follow the voice prompts and when prompted enter the 5 digit code show in Step 3. You are guided at each stage by an easy to follow voice prompt. If you get stuck or get something wrong, you will be given the opportunity to change your entry at any time during the call. Once you have completed the call - your order will be sent out and you will receive your order via SMS with the appropriate prompt appearing (i.e. Ringtone Received or Operator Logo received etc).

My order has not arrived?

We are sorry if you have not received your order within your expectations. However, this may be due to delays on the SMS network, which are beyond our control. There could be other delays caused by delays on our system or you entering the incorrect mobile number or network. We recommend waiting up to 24 hours from the time of ordering before contacting us. 98% of all orders are delivered in less than a minute. If you believe your order has gone astray, please contact us by email which is listed in the ‘contact us’ page. If we still cannot deliver your order to you, we will issue a full refund.

My Network is not listed?

We have listed all the networks we can successfully send SMS to. If your network is not listed, it is because we are not currently able to deliver items through that network. However, we are constantly updating and we would recommend that you check again later.

I want a refund?

We will issue a full refund:

• If we fail to deliver an order due to an error on our part and the order has not left our systems.

We will issue a partial refund:

• If we have overcharged you.

We cannot issue refunds for:

• mistakes made during ordering (including, but not limited to: incorrect telephone number; phone type; network or the wrong item being ordered);
• items that you dislike once received (all items have a preview before ordering);
• items ordered twice.